“In our experience, McMillan has focused on putting ‘human’ first in HR.”
Consistent, personal and cost-effective: how our retainers reduce risks and build relationships
When one of our brilliant retainer clients, Impart Limited, told us we put the ‘human’ into HR, we knew we’d achieved what we’d set out to: a personal, pragmatic and respectful approach to HR that really makes a difference to their business every month.
Ongoing, specialist support – covering everything from pre-planned processes to answering urgent requests – is one of the main reasons clients, like Impart Limited, choose to work with us on a retainer basis. Whether you need to outsource your HR or want that additional expertise on hand,
here’s how a McMillan & Associates HR retainer can work for your business.
Guaranteed HR help every month
If your business manages people, no matter how many, you’ll have HR issues to address. For that consistent practical advice and guidance, our retainer clients get outsourced, professional HR support every month, adding value in a cost-effective way. So, when you secure a retainer with us,
dedicated time is guaranteed.
Becoming a McMillan & Associates HR retainer client isn’t just about the policies and processes: it’s personal. We get to know you so we can provide the support that best suits your business and your team, staying up to date and making sure you know we’re here to help.
“Piglets Adventure Farm has been using McMillan & Associates HR on a retained basis, and we very much feel they are part of our team. From a simple question from an employee to updating our handbook and navigating changes to employment law, we are constantly in touch. They are always checking in and providing support and advice, which is invaluable.”
Sarah Sykes, Director, Piglets Adventure Farm Ltd
48-hour urgent support
Some HR processes you can plan for, such as when it’s time to update your staff handbooks, attend coaching and training, and reconsider absence policies. But it’s impossible to cover every eventuality, and even the best employees can be unpredictable. To stop those unexpected issues
becoming problems, you need the right support, quickly.
We do our best to help every client as soon as we can. But we guarantee we respond to all retainer client urgent queries within 48 hours, giving you peace of mind we’re here for you when things don’t go to plan. (And when they do, we’re still here to help – just a quick call away.)
“We’re delighted with the support McMillan & Associates HR have provided over the last five years. We initially engaged as part of an employee personal development programme, using the Myers-Briggs framework to develop communication skills across our small, tight-knit team. The quality of this engagement, and the value we gained from it, led us to formalising a long-term partnership with McMillan as a retainer client. Having expert HR advice on call has proven invaluable as our small business has grown. Some of the team have developed into line managers during this time, and have found McMillan’s workshops extremely helpful.” Simon Esbach, Director, Impart Limited
Reassurance you’re getting it right
HR mistakes are often expensive, complicated and damaging. GOV.UK reports 26,000 claims were received by employment tribunals in the last three months of 2024 (an increase on the previous quarter’s figures). This covers issues such as discrimination, breach of contract, and redundancy
(mainly failure to inform and consult).
As a McMillan & Associates HR retainer client, you can rest assured you’re protecting your people and your business. With us on side, you’ll have the expertise for mitigating risks and avoiding (potentially expensive) errors, all with your best interests front of mind.
“McMillan & Associates HR have always been responsive and informative. Nat’s expertise has provided us with a range of options and a deeper understanding of business risk through our monthly catch-ups.” Rachel Lewis, Owner and CEO, IQ Engineers
